Insights from the Field: Frequently Asked Questions about the Accreditation Portal

Posted in :: 2026 May :: Wednesday, May 6th, 2026

By Elizabeth Jolley, Quality Coordinator

 

FACT values the thoughtful feedback we receive from our volunteer inspectors and accredited organizations through the Inspection and Accreditation Process evaluations. Your input provides meaningful insight, supports our continuous improvement efforts, and helps us better understand how we can serve you more effectively.

Over the past several months, several common questions have emerged prompting us to compile the list of frequently asked questions below. Remember, we are always here to help. If you have questions or need additional support, do not hesitate to contact your FACT Accreditation Coordinator.

FAQ 1:  How can I view documents without losing my place in the Site Checklist?

  1. When in the portal, right-click on the FACT Accreditation Portal tab and select Duplicate. This will duplicate the current window. In the new window, navigate to the desired section (e.g., Document Library).
  2. Toggle between the two tabs or separate the tabs by detaching them into their own windows by dragging a tab down from the tab bar.
  3. The two windows can be placed side-by-side (Windows: press Windows logo key and right arrow) or viewed on multiple monitors by dragging one window to the secondary monitor.

FAQ 2: Can I search or filter the Site Checklist?

  1. Access the Site Checklist in the left navigation pane. Select the light blue bar FILTERS and SEARCH: Expand to view all filter options.
    1. SEARCH: You may search by Standard #, Standard Text, or Question Text by entering text in the search fields.
    2. FILTER: You may filter by selecting one or more of the checkboxes under Question Statuses, Comment Types, Documents, Other, or Hide Comments.
  2. In the Example below, we have filtered by RFI and selected Quick View. This results in only those standards with RFIs being reported.

FAQ 3: How can I search and filter within the Document Library?

  1. Access the Document Library in the left navigation pane. Here you may filter by File Name, Site, Tags, Latest Version, Standard, and FACT Only. You may also sort by selecting the arrows in the column header.
  2. In the example below, we have filtered by standard C3.1.4. This returns documents that have been uploaded and marked for this standard.

FAQ 4: How can I adjust the Site Checklist for printing?

FACT encourages applicants and inspectors to download and print the Site Checklist to support preparation for – and use during – the inspection. The checklist is provided in .xlsx format and is currently configured for printing on 8.5” × 11” paper, with all columns set to fit on a single page. These settings can be customized to suit your needs. A few tips for adjusting the format are provided below.

Tips on Improving Readability of Site Checklist:

After downloading the Site Checklist

  1. Select the triangle “Select All” button at the top-left corner.
  2. From the Home tab, select the desired font size, e.g., 12.
  3. From the Home tab, adjust row height by selecting Format then AutoFit Row Height.
  4. From the Home tab, highlight undesired columns, select Delete Sheet Columns to remove.
  5. From the Page Layout tab, change paper size to Legal 8.5” x 14” paper.
  6. Select File then select Print. If desired, adjust scaling under Settings (pre-set to Fit All Columns on One Page).